Introduction

Welcome to Mahastar. This Shipping Policy explains how orders are processed, handled, and delivered to customers. By placing an order on our website, you agree to the terms outlined in this policy.

Order Processing Time

All orders are typically processed within 1 to 5 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays. During peak seasons or high order volumes, processing times may be slightly extended.

Shipping Time

Delivery times vary depending on the destination, shipping method, and external factors such as carrier delays or customs clearance. Estimated delivery times shown at checkout are approximate and may vary in actual conditions.

Shipping Charges

Shipping charges are calculated at checkout based on location, order weight, and selected shipping method. Any customs duties, import taxes, or additional fees imposed by local authorities are the responsibility of the customer.

International Shipping

We may offer international shipping to selected regions. International orders may be subject to customs inspections and delays beyond our control. Customers are responsible for ensuring that products comply with their local import regulations.

Tracking Information

Once an order is shipped, tracking details may be provided where available. Tracking updates depend on the shipping carrier and may take time to become active after dispatch.

Incorrect Address Information

Customers are responsible for providing accurate shipping details at checkout. We are not responsible for delays, losses, or failed deliveries caused by incorrect or incomplete address information.

Delayed or Lost Shipments

While we work with reliable carriers, delays may occur due to weather, logistics issues, or customs processing. We are not liable for delays caused by third-party shipping providers. If a shipment appears lost, customers should contact us through the store support channels for assistance.

Damaged Shipments

If an order arrives damaged, customers should report the issue shortly after delivery. We may request photos of the packaging and product to evaluate the issue and provide a suitable resolution.

Order Changes and Cancellations

Orders cannot always be modified or canceled once processing has begun. Requests for changes must be made before the order is dispatched, and approval is not guaranteed.

Policy Updates

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately once posted on Mahastar.